DART responds to community feedback

DART last week announced plans to make improvements after riders provided feedback on the mid-December service changes, which sparked a backlash from regular users.

The transit agency held a series of “Community Conversations” over the last few weeks to hear rider concerns and questions.

“The Community Conversations were intended to present a comfortable forum for our riders to talk one-on-one with DART employees. Staff was able to get meaningful feedback from our customers, and really listen to their specific concerns,” said Delaware Transit CEO John Sisson. “There were definitely common themes, including the need for more shelters and benches, and restoring a stop at Rodney Square for some routes that pass right by on the way out of town.”

DART will add new bus shelters at four intersections throughout Wilmington. Over the weekend, the Rodney Square stops for Routes 2, 6 and 28 were restored. That brings the total number of bus routes stopping at the square to 15.

Whether or not the historic Rodney Square should continue to serve as a de facto transit hub is one of the central questions facing DART.

“As I have stated before, the success of our state depends in large part on the success of Wilmington,” said Gov. John Carney. “Rodney Square, which was never intended to serve as a transit hub, can and should be the crown jewel of Wilmington. We must continue the work to revitalize the Square as a historic public park. We’re continuing to make improvements to our transit system that balance the needs of riders and those who use Rodney Square.”

Here are the dates for the remaining feedback sessions:

Tuesday, March 6, 2018 – 11 AM to 1 PM and 4 PM to 6 PM
Wilmington Public Library, The Commons
10 East 10th Street, Wilmington 19801

Wednesday, March 7, 2018 – 1 PM to 3 PM
Dover Public Library (Multi-Purpose Room A)
35 Loockerman Plaza, Dover, DE 19901

Thursday, March 8, 2018 – 3 PM to 5 PM
Milford Public Library (Lions Club Room A)
11 SE Front Street, Milford, DE 19963

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