M&T invests $9 million in Delaware branches refresh

M&T Bank on July 31 announced that it has invested $9 million in renovations to 38 branches throughout Delaware.

The renovations target technological improvements as well as tweaks to the physical space.

M&T’s Fairfax branch on Concord Pike in Wilmington is a showcase of the updated design. | Photo courtesy of M&T Bank

In addition to new flooring and furniture, the branches removed barriers between customers and employees, built new teller lines, and redesigned the front vestibule and customer seating area. Technology improvements include installing public Wi-Fi and LED lighting.

“As a leading bank in Delaware, we are committed to investing in our infrastructure and our people in order to deliver an outstanding customer experience,” said Nick Lambrow, Delaware regional president. “This investment is part of our overall commitment to the vitality of the state, which we demonstrate as a leading
SBA lender and through our service to the community.”

The renovations have been ongoing and are expected to finish by December 2019. In the meantime, customers will have full access to the full suite of services at each branch.

Lambrow told Delaware Business Times that M&T is committed to developing its branches in the state, even as the bank invests in technology solutions such as online banking that remove the need for direct service.

“It’s still a very important point of delivery for our clients throughout the state, both business owners and consumers,” he said.

Much of the renovation work is being provided by local Delaware contractors.

“After several months of planning and working to understand what’s important to our customers regarding branch design, we are utilizing several local companies to advance the project,” said M&T Bank Senior Vice President and Corporate Services Manager Keith Belanger. 

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