Navient once again taps New York-based Pioneer Credit Recovery

Wilmington-based Navient is once again working with subsidiary Pioneer Credit Recovery to help federal loan borrowers recover from default.

Pioneer, which is based in western New York, will bring on 200 additional employees to meet the demands of the new contract. The IRS contract was awarded earlier this year, but it begins this month.

Pioneer has begun taking accounts from the Department of Education.

“This result validates our long-held position that, based on inaccurate information, Pioneer and other contractors were improperly denied a contract extension in 2015. We are pleased to help federal loan borrowers who need a second chance to recover from default,” said a statement from Navient.


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