Subscription Service FAQs for Delaware Business Times

Do you have questions about your subscription? Here are answers to some of the most frequently asked questions.

For Current Subscribers

As a paid print or digital subscriber, you get unlimited access to the website, but first you must set up a username + password.

To Access Web Content

If you ordered your subscription via our website after March 18, 2019, you were prompted to set up your credentials at that time and you simply need to log in to access web articles. If you did not set up your credentials yet, keep reading for more information on how to create an account and log in.

If you ordered a print or digital subscription before March 18th 2019, click here to register your account for unlimited access to the website. Or, type in this link: www.delawarebusinesstimes.com/account-setup

What if I am not a paid subscriber? 

You are able to read two free articles; then you will be prompted to register (name and email address are required). After reading two more free articles, you will be prompted to subscribe. All this happens automatically.

Once subscribed, you will be shown where to “click” to create an account and sign in the first time you enter the site. When you access the website using a different computer, phone or iPad device, simply click on “Log In” and enter your Username (email address is best) and Password; keep a note of your password for future use!

You can come back every 30-days to read four more free articles. However, for unlimited access, you must subscribe.

 

When you click “MY ACCOUNT” you will be brought to this screen:

 

IMPORTANT NOTE: There is a confirmation email sent to you when you subscribe. This page has important information and instructions contained within it. This includes where to go to create your account Username and Password.

What is the “Book of Lists”
Annually, Delaware Business Times compiles a list of Delaware’s leading employers, nonprofits and businesses into nearly 60 categories. Some categories are health care, F&I, hospitality, engineering and many more. Each spring, a copy is mailed to all paid print subscribers (a $50.00 value!).

The Book of Lists is also available electronically (a $195 value). Electronic access is included with a Premium subscription, or is available separately via the “DBT” website.

To Access the Electronic Version of Book of Lists:
Premium Subscription holders may access the electronic version of the Book of Lists database by clicking “LISTS” in the menu bar near the publication title, at the top of the Delaware Business Times home page. You must be logged into the site to access the Book of Lists database.

(Note that only Premium Level subscribers have access to this electronic version of the Book of Lists. All other paid subscribers will be mailed a print copy of Book of Lists once per year, as long as their subscription remains active.)

 

I’ve logged out. How do I log back into my digital account?
Click on “My Account” or “Log in”. Or simply click on one of the articles you wish to read. You will be asked to enter your email and password that you created. Once you have successfully logged in, your name will appear in the upper right hand corner of the website.

What do I do if I forget my password?
You can reset your forgotten password a couple of ways:

  • Click “My Account” and/or the “Log in” link on the Delaware Business Times home page, then click “Forgot Your Password?” Enter the email address you used to create your account. You will receive a link in your email, which you should click on and follow the prompts to create a new password.

Can I get access on my smartphone or tablet? What devices are supported?
The Delaware Business Times website is mobile optimized and can be read easily from any web-enabled mobile device or smartphone.

Can I access my Delaware Business Times subscription on more than one computer, smartphone or tablet?
Yes. Once you have a Delaware Business Times subscription, your email address will be your username and you will select a password. You can use your login from any computer or mobile device.

How do I manage my subscription account once I have subscribed to Delaware Business Times?
Click the “Customer Service” button on the menu at the top left corner of the Delaware Business Times home page. There are several ways to log into your account to perform actions: change of address, payments, etc.

 

When I go on vacation, can I put my subscription on hold?
You may suspend your print delivery of issues. However, Delaware Business Times is available 24/7 and is accessible from any computer or mobile device.

 

Readers Interested in Subscribing

I’m not a subscriber. How can I create a digital account?
After accessing and reading 4 free articles, you will be prompted to subscribe.

Or you can click on the “Subscribe” button at the top left corner of the home page to subscribe to Delaware Business Times. There are subscription options to meet everyone’s needs, from digital only to a special premium option.

I’m not currently a subscriber. What kind of content counts toward my monthly limit?
When you become a subscriber, unlimited content will be available as long as your subscription is active. That includes all articles, opinion pieces, archives of past issues and print subscribers are also mailed the annual “Book of Lists” detailing some of the top businesses in Delaware in a large number of categories (see above for description).

If you choose the “Premium” subscription, this Book of Lists is also available as a downloadable, electronic file.

Casual readers are limited to two articles. Then, readers are prompted to register with their name and email address… which allows an additional 2 articles. At that time, readers are asked to subscribe to have unlimited access.

There is also some content on the website that is “unlocked” and may be read anytime. This content does not count against the 4-article monthly limit.

How are subscriptions billed?
You can pay for your subscription using any major credit card. Subscriptions are billed either monthly or annually. Your subscription will be renewed automatically. Annual subscribers will be notified before their credit card is charged for a renewal.

Do you offer free trial subscriptions?
Our introductory offer is $1 for the first month of subscription. After the first month, your credit card will be charged monthly or once a year, depending on what you choose. You can cancel at any time, including before you are charged again.

What is the cancellation policy?
You can cancel your subscription to the Delaware Business Times at any time. If you cancel, we will stop charging your account the following billing cycle. Each billing cycle is four weeks in length (unless you have subscribed for one full year), so your unlimited access will continue for the remainder of the current billing period.

If you subscribed for a year upfront, but decide to cancel before your term is complete, you may cancel. At the time of cancellation, you may request a refund on issues (or months of service) you have remaining. Amounts less than $1.00 are not refundable.

General Questions

Is there a digital version of the Delaware Business Times journal?
Yes — Delaware Business Times also has a digital replica of the print edition that you can access electronically.

However, this replica version is housed in a separate location from the website… and so you will need to set up your log in information again in order to access this edition.

After subscribing, and within 24-hours, an email will be sent to you prompting you to set up your Username (we suggest email address) and Password to access this digital replica version. (Note that you can use the same Username and Password for this site as used for the “DBT” website.)

Can I give someone a subscription as a gift?
Yes — gifting a year subscription to the Delaware Business Times is quick and easy! Call Delaware Business Times customer service (toll free) for credit card orders: call 800-849-8751. Or email your order (please provide both your own complete name and address as well as the person to whom you wish to send a gift). [email protected]

(Note that a gift page will be developed and available in the near future)

How do I reach Customer Service?
Email [email protected] or call our toll-free number (800) 849-8751 between 9:00 am and 6:00 pm EST.